FLOWERS
1. What flowers do you sell?
We sell fresh bouquets + individual flowers :)
2. How big are your flower bouquets?
Hand-tied: up to 14 inches tall from top of flower to bottom of stems, these are perfect for holding in your hand or placed in a small vase
if you'd like bouquets for taller vases, please contact us to request it
3. Where do your flowers come from?
We sell fair-trade flowers direct from the source.
SHIPPING
4. How much is shipping?
Currently shipping in Milton Ontario is $7 flat rate per order. Price is subject to change.
5. Where do you ship?
We ship only to Milton Ontario Canada. Check back as we expand our zones :)
6. How fast is shipping?
Once you place your order, please allow up to 48 hours to receive your fresh flowers at your doorstep. Exceptions to the shipping time are unforeseen circumstances such as extreme weather, in this case we will notify you and keep you updated. :)
ORDERING
7. What happens when I place an order?
You will receive a confirmation e-mail notifying you that your order has been received by us. Stay tuned for the next delivery email!
8. Will I be notified once my flowers has been shipped?
Yes. After the 1st confirmation email, you will receive a 2nd email when we have delivered your order. It will say "Your order from flowerpost is on its way!"
9. Can I cancel or make changes to my order?
No cancellations or refunds after you place your order.
If you have a question or concern, please contact us and we will address your concern asap.
If the order has been delivered to your door - we cannot make any changes to the order.
If the order has not been delivered - please use the contact us page, write your order number in the subject line, and the changes you'd like to make. We will review the request on a case to case basis, we cannot guarantee the changes will be made.
10. Can I make special requests on my order?
On the checkout page, the last line will ask you to add comments to your order. We will see these comments and try our best!
See a question not answered here?
Contact us. It's our pleasure to help.
See you at your next order!